The Impact of Business Intelligence on Decision-Making Effectiveness: The Moderating Role of Organizational Culture in Indonesian Commercial Banks
Yoesoep Rachmad
PDFPublished: 2026/06/29
Abstract
This study examines the impact of Business Intelligence (BI) usage on decision-making effectiveness in Indonesian commercial banks, considering the moderating effect of organizational culture. The research targeted employees in technical, analytical, and managerial roles across commercial and Islamic banks operating in Indonesia. A structured questionnaire was developed and distributed electronically, with twenty questionnaires allocated to each of the sixteen participating banks, yielding 320 distributed instruments. Of the responses received, 288 questionnaires were deemed valid for statistical analysis after excluding twelve incomplete or invalid responses. The study adopted a quantitative, descriptive-correlational design and analyzed the data using Partial Least Squares Structural Equation Modeling (PLS-SEM) with SmartPLS software, following the two-stage approach of assessing the measurement model and then the structural model. The results revealed statistically significant positive effects of Business Intelligence usage on decision-making effectiveness and of organizational culture on decision-making effectiveness, as well as a statistically significant positive moderating effect of organizational culture on the relationship between Business Intelligence and decision-making effectiveness. The proposed model explained 51.2% of the variance in decision-making effectiveness. Based on these findings, the study recommends strengthening data governance practices, investing in employee data literacy, and cultivating a supportive data-driven organizational culture to maximize the return on Business Intelligence investments.
Keywords
The Impact of Business Intelligence on Decision-Making Effectiveness: The Moderating Role of Organizational Culture in Indonesian Commercial Banks is licensed under CC BY 4.0
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