From Bureaucracy to E-Governance: Assessing the Impact of Digitalisation on Public Administration Performance in Algeria
Rochdi Debili
PDFPublished: 2026/02/07
Abstract
This study investigates the transformative role of digitalisation within Algerian public organisations, focusing on its impact on organisational performance, transparency, and citizen engagement. Anchored in the Resource-Based View and the Theory of Administrative Transparency, the research adopts a qualitative approach based on five case studies from different public sectors in Algeria, including finance, higher education, employment, local administration, and social protection. Data were collected through semi-structured interviews with key administrative officials and analysed using inductive thematic and occurrence analyses. The findings reveal that digitalisation significantly improves the efficiency of administrative processes by automating tasks and reducing delays. It also optimises the management of financial and human resources, enhances accessibility to public services through online platforms, and strengthens citizen trust by increasing transparency and accountability. Furthermore, the study identifies continuous employee training as a moderating variable that amplifies the positive effects of digitalisation on organisational performance. From a theoretical perspective, the study validates the Resource-Based View by showing that digital capabilities constitute a valuable and rare organisational resource for Algerian administrations. Simultaneously, it confirms the relevance of the Theory of Administrative Transparency, as digitalisation fosters open governance and accountability. From a practical standpoint, the study underscores the need for sustained investment in digital infrastructures, continuous staff training, and institutional mechanisms that ensure the reliability of published information. The research concludes that digitalisation in Algeria is not merely a technological innovation but a strategic transformation that redefines the relationship between the state, public employees, and citizens. By promoting efficiency, transparency, and engagement, digitalisation lays the foundation for a more modern, responsive, and accountable public administration capable of meeting the challenges of governance in the digital age.
Keywords
From Bureaucracy to E-Governance: Assessing the Impact of Digitalisation on Public Administration Performance in Algeria is licensed under CC BY 4.0
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